RAF-0010ENSK, version 1
Passenger rights in case of denied boarding, downgrading, cancellation or long delay of their flight under Regulation (EC) 261/2004.
If you have an Icelandic social security no. (kennitala) please fill out the form from the Icelandic website here
Complaint concerning the following flight
Passenger details for flight detailed above
Please carefully read these definitions, and indicate with a cross [X] that which applies to this complaint
In case your flight was delayed
In case your flight was cancelled by the airline
In case you were denied boarding against your will
In case you were downgraded
Supporting documents
Please send a copy of the certified airline ticket/reservation, copies of receipts for incurred costs if refund is requested, the response by the air carrier and/or the Consumer Agency and/or other parties which have received the complaint for consideration, etc.
Message related to application
Any other information that the applicant wishes to add
Send the application to the Icelandic Transport Authority
In case a verification with an application number does not appear after the submission of an application, the application has not been delivered.